Six lessons for digital public services from across the world
This article is worth a read. Digital services are by no means a panacea in the face of cuts or a guarantor of good service provision. Sometimes the most challenged places can offer insights and there is some very interesting stuff in this eclectic mix of examples. A number of the examples made me think about rural themes – see if they trigger the same for you. If you follow the hyperlink you can tap into six different country experiences as indicated by the brief extract from the article below:
From chat rooms for victims of sexual violence in South Africa, to trendsetting initiatives in the US, we explore the insights from six digital successes and failures
The ubiquitous presence of the internet in our lives has encouraged the UK government to think seriously about how technology could reconfigure, and improve, the provision of public services.
What lessons can be learned from what other countries are doing with digital public services? We asked six professionals from around the world to share their stories.
India: “You don’t have to own a computer to access online services”
Iran: “If you just focus on the technology, eventually you will fail”
Liberia: “Post conflict, we are getting creative with high and low tech”
South Africa: “Intensive campaigns are raising awareness about sexual violence”
Pakistan: “Diversity should not be an afterthought”
US: “In shared service delivery, inevitably there are turf issues”