Water companies receive more than two million complaints as progress stalls
Another utilities story giving cause for concern……
Water customers had to make more than two million calls to resolve problems last year as progress by companies on service “stalled”, figures show.
The number of customers who had to phone their water company to resolve an issue increased by more than 40,000, up to 2.14 million, the Consumer Council for Water (CCWater) said.
The watchdog’s annual report shows that 12 out of the 21 water companies in England and Wales saw a fall in the number of written complaints from customers over the last 12 months, with overall written complaints down by 11 per cent to 95,274.
Billing and charges accounted for more than half (57 per cent) of customers’ written complaints, ahead of concerns about water supplies (17 per cent) and sewerage (12 per cent).